Support Options
The anytime, anywhere IT support you need.
IT Service Desk Solutions
For any business, productivity losses are a big problem. Take a significant workload off your staff with our Service Desk solutions. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. Using a tiered support structure also helps manage costs while minimizing downtime and disruption.
Expertise
Building on our reputation as a customer service innovator, our Service Desk management solutions are focused on delivering high-quality support experiences backed by exceptional technical knowledge..Enterprise IT Service Desk
For your employees:
Incident management, service requests, access requests and IT knowledge inquiries drive a significant volume of support for companies. Supporting the IT needs of employees reduces critical time and resources to work on strategic business initiatives.
Product Service Desk
Internet of Things (IoT) expands the scope of support across products, connectivity and systems. Our services can include acting as a SPOC for an entire product ecosystem of business partners and services.
Application Service Desk
Fast-growing companies are realizing that supporting the IT requirements of their applications - from application setup and installation, to migration and adoption, to administration and management - requires significant time and resources. TCN can optimize your support infrastructure.
Why The Cloud Network?
We focus on the service desk metrics that matter like ticket volume, backlogs, response times, and First Contact Resolution (FCR). Our focus remains on reducing customer effort and contact volume in order to maximise productivity and uptime.